DELIVERY & RETURN FAQS
UK STANDARD: £2.95 (free when you spend over £25)
UK EXPRESS: £4.95(order must be placed by 2pm and is only valid Monday-Friday). **Please note that NDD is not available for Tough, Personalised, Clear, Limited Edition Phone Cases or iPad Cases. If you opt for Express on these items you will be refunded the difference between standard and Express**
EUROPEAN DELIVERY: £4.50(FREE when you spend over £40)
INTERNATIONAL DELIVERY: £5.50(FREE when you spend over £60)
USA/CANDA DELIVERY: £3.95(FREE when you spend over £60)
Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries.
UK STANDARD: 2-5 working days
UK EXPRESS: 1-2 working days
EUROPEAN DELIVERY: 3-5 working days
WORLDWIDE DELIVERY: 5-7 working days
Please note, our warehouse team only work Monday-Friday and Royal Mail only collect from us on these days. So if you order on a Friday at 3pm with Express Delivery this will not ship until the following Monday.
You should receive a card through your door if no-one is at home to collect your parcel. It will then be sent to your local Post Office.
Yes, you will receive a tracking number when your order is dispatched. In the rare occasion that the tracking number is missing, please drop us an email and we'll be able to send it to you.
Please note, we cannot send tracking numbers for International Orders are these are sent untracked.
If you are in the UK and have not received your order within 6 working days of the date on which you ordered, or outside the UK and have not received your order within 20 days of the date on which you ordered then please drop us an email on firstname.lastname@example.org.
On the rare occasion that items are not delivered and have been lost in the post, we will send out a replacement. However, we cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made.
We're so sorry to hear that you are not happy with your Coconut Lane products. We want you to be 100% satisfied - if you would like to return an item you can do so within 30 days of the delivery date.
To return your order please send it to the following address and make sure you include a slip with your order number inside.
Coconut Lane Returns
De Havilland Way
**Only products returned in perfect condition and in their original packaging will be refunded.
Please note that TOUGH, PERSONALISED, SAMSUNG, CLEAR & LIMITED EDITION PHONE CASES & IPAD CASES ARE NON REFUNDABLE/EXCHANGEABLE.
Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.
You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence.
Original postage costs will not be refunded unless an item is damaged/faulty. If you spent over £25 and qualified for free UK delivery, we will deduct £2.95 when part of the order is returned (if this means the new order subtotal is below £25). This is to cover our initial delivery fee and the processing of the return.
If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.